Terms and Conditions of Sale

• Company name: [COMPANY_NAME]
• Trading name: Looma Stories
• Address: [ADDRESS]
• SIRET: [SIRET]
• Contact: [email protected]

• Buyer: any adult individual making a purchase on the website
• Seller: Looma Stories / [COMPANY_NAME]
• Contract: the agreement concluded between the Buyer and the Seller upon validation of an order
• Products: personalised printed books and digital versions (PDF and EPUB), partially created using generative artificial intelligence

The Buyer acknowledges that the products are partially created using generative artificial intelligence, which may result in minor variations and imperfections in the illustrations and content.

The offers displayed on the website are non-binding unless expressly stated otherwise. The Seller reserves the right to refuse any order whose content breaches our content guidelines, third-party rights, or applicable law. No compensation shall be owed in the event of refusal for non-compliance with these guidelines.

The service creates a digital personalised book first. Ordering a printed hardcover is optional and requires the Buyer to confirm the book for printing after reviewing the generated content.

All prices displayed are in euros and include all applicable taxes (including VAT). Delivery charges are shown separately during the ordering process.

Payment is processed by our secure payment provider. Orders are only confirmed upon receipt of full payment.

• Printed books: estimated delivery within 5 to 15 business days from order confirmation
• Digital versions (PDF and EPUB): available within hours of payment confirmation

Delivery times are indicative and do not constitute a contractual commitment. The Seller bears the risk of transport until the physical product has been effectively delivered.

Personalisation files are retained for 10 weeks, after which they are permanently deleted.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalised products manufactured to the Buyer's specifications.

• Digital versions: non-cancellable once AI generation has begun
• Printed books: non-cancellable once production has begun

No returns or refunds are accepted for digital versions.

For printed books, returns are accepted only in the case of a manifest manufacturing defect. The Buyer must notify us of the defect within 14 days of receipt, accompanied by photographic evidence, at [email protected].

The Buyer acknowledges that artificial intelligence may produce results with minor variations or imperfections in text and illustrations. Minor deviations in colour, trim margins, or rendering do not constitute defects.

The statutory guarantee of conformity applies. The Buyer can preview the full book, edit the generated text, request image regenerations within the limits of the offer, and confirm the result before any printed book is sent to production.

The Buyer warrants that the uploaded photos and instructions provided do not infringe any third-party rights (copyright, trademarks, image rights). The Buyer agrees to indemnify the Seller against any third-party claims arising in this regard.

The Buyer warrants that all submitted content is lawful, non-defamatory, non-obscene, and free from hate speech.

Uploaded photos are used solely to create, review, edit, deliver, and support the personalised book, in accordance with the Privacy Policy. They are not used to train artificial intelligence models.

The Seller retains all intellectual property rights in the website, software, and technological models used.

The Buyer is granted a non-exclusive, non-transferable licence for personal, non-commercial use only. Any reproduction, public distribution, resale, or commercial exploitation is prohibited without prior written consent.

It is prohibited to upload photos or provide text instructions that are illegal, threatening, defamatory, hateful, or that infringe third-party intellectual property rights. In particular, no copyrighted characters or protected brand logos may be used.

The Seller reserves the right to cancel any non-compliant order and to claim damages where appropriate.

The Seller's liability is limited to direct damages and shall not exceed the purchase price of the product in question. The Seller shall not be liable for indirect, consequential, or intangible damages.

The Seller is not liable for colour variations or dissatisfaction related to the artistic interpretation of the artificial intelligence, provided the product corresponds to the personalisation data supplied by the Buyer.

Personal data is processed in accordance with our Privacy Policy, accessible from the footer of our website.

The Seller shall be released from liability for failure to perform its obligations where such failure results from unforeseeable circumstances beyond its control (natural disaster, war, strike, major technical failure, etc.).

These Terms are governed by French law. Consumers residing in another EU Member State retain the benefit of the mandatory provisions of their national legislation.

In the event of a dispute, the parties undertake to seek an amicable resolution. Failing that, the dispute shall be submitted to the competent court. In accordance with EU regulations, you may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.

The Seller reserves the right to amend these Terms. The version in force is the one available on the website at the time of the order. Existing contracts remain subject to the Terms accepted at the time of their conclusion.

For any questions or complaints, please contact us at [email protected]. We will respond within 14 days.